I've just signed up for a membership but I'm not receiving a discount.

Why can't I book at the members discounted rate?

If you have signed up for membership and tried to book a court but can't see the members rate please make sure you are currently an active member.

When purchasing your membership if you selected a date in the future as the starting day,  your benefits won't be active until that date.
If you would like to book courts in advance, we recommend starting your membership on the date of purchase

e.g. John purchases on a Monday but selects to start the membership on a Wednesday, John's membership will not become active until the Wednesday.
This means John won't be a member until Wednesday and won't be able to book at the free daytime rate until Wednesday.

To check if your membership is active, please log in and look at your profile name in the top right hand corner. If you are an active member, you will see a coloured circle with 'M' to signify that you are a current member.

Example below: